Customer satisfaction figures

Latest customer satisfaction figures

Our latest Customer satisfaction figures show that overall satisfaction with Leeds Fed's services has risen to 85.7%. The biggest improvement was seen in satisfaction with repairs and maintenance which increased by 2.8% to 81.5%.

Customer satisfaction is important to us. We want to offer a good level of service that our customers feel is value for money. 

Our customer satisfaction is conducted through phone surveys. Thanks to every customer who has taken part and given useful feedback about our services.

You can download an overview of our latest customer satisfaction results below.

Customer satisfaction (pdf)