Customer Focus

We  want our customers to have a great experience when they deal with Leeds Fed. So, we asked our team of customers on the Challenger Panel what areas they feel are important priorities for customers.  

The result is Customer Focus which outlines our commitment to deliver a great service and follow these principles

  • Provide a great customer experience
  • Offer value for money
  • Listen and learn; and
  • Be welcoming and respectful to all

 You can read about the work we've been doing around these commitments and watch video stories about them. Click the link below to find out more.

Customer Focus (pdf)